At RBD Marketing (“RBD Marketing”, “RBD”, “we”, “us” or “our”), we are committed to delivering professional digital marketing, technology and business growth services. Because our services involve dedicated resources, planning, strategy, time and execution, all payments made to RBD Marketing are subject to the policy below.
All payments made to RBD Marketing are strictly non-refundable.
Once a payment has been made for any service, project, package, retainer, consultation, development work or other offering, the payment cannot be refunded, reversed or returned, except where a refund is expressly required by applicable law.
This policy applies regardless of whether the client subsequently decides not to proceed, changes their business requirements, changes their strategy, experiences internal circumstances, or no longer requires the originally selected service.
Although payments are non-refundable, RBD Marketing may allow the client to transfer the value of an eligible paid service toward another RBD Marketing service.
For example, a client may request to move their available service value from one service to another service offered by RBD Marketing.
Any such transfer:
A service transfer may be considered where the original service has not been fully delivered or consumed.
Where substantial work has already been completed, RBD Marketing may deduct the value of work already performed, resources committed or third-party costs incurred before determining the remaining transferable value.
RBD Marketing will determine the transferable value based on the applicable project, payment and service records.
For monthly or recurring services, cancellation will stop future service periods in accordance with the applicable notice requirements.
Amounts already paid for a current service period are non-refundable.
Where appropriate and approved by RBD Marketing, unused eligible service value may be considered for transfer to another RBD Marketing service.
Payments made or committed for third-party services, advertising platforms, hosting, domains, software, subscriptions, licences, plugins, media spend or other external services are non-refundable and may not be transferable unless specifically approved.
A client may request cancellation of a service by contacting RBD Marketing through an official communication channel.
Cancellation does not create a right to a refund.
Where eligible, the client may request to use the remaining applicable service value toward another RBD Marketing service, subject to approval under this policy.
RBD Marketing may suspend or terminate services in circumstances including non-payment, breach of agreement, fraudulent or unlawful activity, misuse of services, violation of applicable platform policies or failure to provide required cooperation.
Termination by RBD Marketing does not automatically create a refund entitlement.
Any alternative service arrangement, credit or transfer will be determined by RBD Marketing based on the circumstances of the engagement.
Payment is made for the agreed professional services and work performed by RBD Marketing.
Because digital marketing, SEO, advertising and related services depend on market conditions, competition, algorithms, third-party platforms and other factors outside our direct control, failure to achieve a particular ranking, lead volume, traffic level, conversion rate, sales figure or other business outcome does not constitute grounds for a refund.
Nothing in this policy is intended to exclude or restrict any rights or remedies that cannot legally be excluded under applicable law.
Where applicable law requires a refund or other remedy, RBD Marketing will comply with the relevant legal requirement.
For cancellation requests, service-transfer requests or questions regarding this policy, please contact:
RBD Marketing
Website: www.rbdmarketing.ca
Email: support@rbdmarketing.ca
